Privacy Policy | Finance AI 360

1. Introduction

Finance AI 360 Limited ("we", "our", or "us") is a company registered in England and Wales, with its registered office at 15A Durants Park Avenue, Enfield, United Kingdom. We are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform, including our website, courses, and related services (collectively, the "Services"). It is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By accessing or using our Services, you agree to the collection and use of your information in accordance with this policy. If you do not agree, please do not use our Services.

2. Data Controller

Finance AI 360 Limited is the "data controller" responsible for your personal information. This means we decide how and why your personal information is processed. You can contact us regarding any data protection matter at privacy@financeai360.com or by writing to 15A Durants Park Avenue, Enfield, United Kingdom.

3. Information We Collect

3.1 Information You Provide

Account Information: Name, email address, and password when you register.
Profile Information: Job title, professional background, and profile picture if you choose to provide them.
Payment Information: Billing details processed securely through our payment providers (we do not store full card numbers).
Communications: Messages you send us via support, feedback forms, or email.

3.2 Information Collected Automatically

Usage Data: Pages viewed, courses accessed, lesson progress, quiz results, and time spent on the platform.
Device & Log Data: IP address, browser type, operating system, and referring URLs.
Cookies: We use cookies and similar tracking technologies to maintain sessions and improve your experience.

4. How We Use Your Information

We process your personal information on the following lawful bases under the UK GDPR:

Performance of a contract: To provide, operate, and maintain the Services you have subscribed to.
Legal obligation: To comply with applicable UK laws and regulations.
Legitimate interests: To improve our Services, ensure platform security, and communicate with you about your account.
Consent: To send marketing and promotional communications (you may withdraw consent at any time).

Specific purposes include processing transactions, tracking learning progress, issuing certificates, sending administrative communications, and personalising your experience.

5. Sharing of Information

We do not sell your personal information. We may share it in the following circumstances:

Service Providers: Third-party vendors who assist in operating our platform (e.g., payment processors, analytics providers, email delivery services), acting as data processors on our behalf.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred.
Legal Requirements: When required by UK law or to protect the rights, property, or safety of Finance AI 360 Limited, our users, or the public.

6. International Data Transfers

As a UK-based company, we primarily process your data within the United Kingdom. Where your personal information is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with Chapter V of the UK GDPR, such as UK adequacy regulations, Standard Contractual Clauses, or other legally recognised transfer mechanisms.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. If you delete your account, we will delete or anonymise your data within 90 days, unless we are required to retain it for legal purposes.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal information:

Right of access: Request a copy of the personal data we hold about you.
Right to rectification: Request correction of inaccurate or incomplete data.
Right to erasure: Request deletion of your personal data ("right to be forgotten").
Right to restriction: Request that we restrict the processing of your data.
Right to data portability: Request your data in a structured, machine-readable format.
Right to object: Object to processing based on legitimate interests or for direct marketing.
Rights related to automated decision-making: Including profiling, where applicable.

To exercise these rights, contact us at privacy@financeai360.com. We will respond within one month, as required by the UK GDPR.

9. Security

We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Our Services are not directed to individuals under the age of 16, in accordance with the UK GDPR age of consent for online services. We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it promptly.

11. Cookies

We use cookies to operate and improve our Services. You can control cookies through your browser settings. Some cookies are essential for the platform to function; others help us understand how you use our Services.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of the Services after changes constitutes acceptance of the updated policy.

13. Contact Us & Complaints

If you have any questions about this Privacy Policy, or wish to make a complaint, please contact us at:
Finance AI 360 Limited
15A Durants Park Avenue, Enfield, United Kingdom
privacy@financeai360.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.